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Frequently asked questions

What exactly is integrated care?


Integrated care is exactly what it sounds like: a healthcare approach that integrates multiple forms of evidence-based care from pharmacology, skincare science, nutrition, mental health, and relevant disciplines. In the noisy and distracting world of healthcare for eczema today, we cut through the bulls*** and curate the best of science, supported by evidence, and deliver exactly what a patient needs to understand, manage, and recover from eczema.




How do your services compare with existing treatments? Are you just ‘self-help’?


The global approach to eczema is unchanged since the 1950s: the standard care of western medicine - steroid creams, moisturizers, and other pharmaceutical solutions. It is needed but temporary and only partially effective. Our integrated care approach addresses the medical gap and completes the full picture of recovery by treating all neglected factors using our SEEDS+ framework: Stress, Environment, Exercise, Diet, Sleep, + Social Health. No. We are not ‘self help’ as information alone is useless. We go beyond self-help and provide concrete actionable steps to recovery.




Does your approach work?


Results speak louder than words. Our multidisciplinary team brings together diverse domain knowledge and experience, including previously running one of world’s leading eczema website having reached 1 million views across 210+ countries, working with concrete patient cases across numerous nationalities including Canada, U.S., U.K., Hong Kong, Singapore, South East Asia, Australia, and more. The type of cases range from treating a mild patch, to transforming near-bedridden individuals suffering from severe eczema into gradual remission. Recovery has no geographical boundary, integrated care works for all human beings sharing a common immune system biology.




How long does it take to recover?


Acute conditions like an infection can heal in days, but chronic conditions like eczema require long term lifestyle management. There are three key factors that determine your recovery: 1) your medical history - how long you’ve had eczema, the intensity of pharmaceutical reliance you’ve built since diagnosis; 2) your current eczema severity; 3) how much change you are ready, willing, and able to implement in managing your lifestyle. There is no fixed pace or ‘best’ time, as it depends on individual lifestyle preferences. One example in our team: Harrison suffered moderate/severe eczema for 10 years, and recovery took six months of restrictive lifestyle management. (Remember, all examples are case-by-case basis!)




Do you upsell any products? What is your business model? How does your pricing sustain?


You pay for what you see, there are no hidden tricks or upselling of any products. WeDerm is a social enterprise, which means we focus on reaching our long term mission of reaching 1 million patients by 2026. We do not overcharge because we want to increase affordable access to all needy people with eczema. This is only made possible by our team of volunteers who are compassionate and share a common giving spirit.




How are the Integrate Care Plan and Education Plan different?


The Education Plan provides comprehensive and practical eczema knowledge to kickstart your recovery journey, offering unlimited access to 50+ integrated care videos on-demand that answer your specific questions, and access to exclusive eczema care webinars. The Integrated Care Plan is an all-in-one program to equip you with necessary knowledge and practical recovery in an ongoing partnership, offering everything in Education Plan plus: (1) a flexible monthly subscription service containing 2x 30-minute coaching sessions per month, with a minimum starting duration of 6 months; and (2) access to monthly peer support sessions for increased motivation and treatment effectiveness. The main difference: the Education Plan is a lighter touch, for those who would like to learn first and try to go on the journey alone, usually for new caretakers and for patients with milder symptoms. The Integrated Care Plan is for eczema fighters who are ready to commit and work together with a personalized health coach. For more information, please refer to https://www.wederm.hk/plans.




How are you qualified?


In most parts of medicine that treat diseases, western medicine is undeniably the first and only needed line of care. However the same cannot be said for complex chronic conditions like eczema, as shown by the inability for pharmaceuticals alone to bring eczema to remission. What then, is the gold standard of care for eczema? WeDerm operates in the 3E framework of evidence: Expertise - all healthcare information we share are evidence-based and vetted by domain experts; Experience - we practice what we preach; Exposure - our knowledge grows the more we serve. As patients with first-hand experience ourselves, we understand any promise of recovery is nothing until the day it happens. We like to let our success cases speak for themselves.




Do you provide medical advice?


WeDerm does not constitute or replace medical professional advice. WeDerm acts in a knowledge sharing position. WeDerm understands the need for temporary relief (esp. moderate to severe patients). Our stance: co-exist with standard care in the short run, address root causes to drop drug reliance in the long run. Patient makes the decision on steroid use; we don’t encourage 100% withdrawal unless the patient is ready.




What is the refund policy?


Education Plan: Non-refundable once paid. Integrated Care Plan: Non-refundable once paid for the first six months (minimum subscription). All subsequent months after the minimum duration (i.e. 7th month onwards) can be refunded on a pro-rata basis when notified in advance.




I'm interested. How can I join your services?


Great! Please go to https://www.wederm.hk/join and let’s take it from there.




My partner / child / sibling also suffer(s) from eczema. Is there a family arrangement?


As each individual’s eczema is complex and different, our services are therefore designed to be personalized for each person. This means our services are charged for every person with eczema (e.g. two charges are applied if your father and mother have eczema and both would like to attend the Integrated Care Plan). The only exception where more than one person is present during our services is if the patient is a child below 18 years of age and requires a guardian to attend together (e.g. mother and 10 year old son), then only one charge will be applied.